The Administrative management and service quality of the National Maritime Authority according to the user in the Port of Callao

Abstract

The study had as a general objective to determine the administrative management incidence on the quality of service of the National Maritime Authority according to the user in the Port of Callao; estimating a logistic regression model that allowed to describe it; and for which the administrative management and service quality variables were established.
The paradigm that supports the present investigation is the positivism, the methodological approach is the quantitative, basic type, and the non-experimental design is the causal correlational level; establishing two instruments for collecting information.